How it works
Your WhatsApp Business number is connected to 3CX through the official WhatsApp Business API, so incoming messages appear in the agent app and are routed like chats.
← 3CX & Call Centre
WhatsApp Integration
Answer customers' WhatsApp messages from the same 3CX app as calls and website chat, shared across the team instead of on one person's phone.
What it does
- WhatsApp Business messages in the 3CX app
- Messages routed to agents or queues
- Shared inbox for the team
- Conversation history per customer
- Escalation from message to call
- Reporting alongside calls
Why it matters
- No messages lost on personal phones
- Faster replies to customers
- Customer history kept by the company
- One place for all conversations
Good to know
It uses the WhatsApp Business API, which has its own approval, number registration and per-conversation charges from Meta.
Compare platforms
Traditional
A PBX in a cupboard, no reporting, no record of who called whom.
With Amancom
Cloud or on-premise PBX with queues, recording, reports and CRM screen-pop.
Common question
Can we keep our current WhatsApp number? It depends on how the number is used today; moving to the Business API is checked case by case.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.