How it works
3CX connects to Teams as the phone system behind it, so calls to and from Teams users pass through 3CX lines, routing and reporting.
← 3CX & Call Centre
Microsoft Teams Integration
Let staff make and receive normal phone calls inside Microsoft Teams, using your 3CX system and business numbers, without a separate calling plan for each user.
What it does
- External calls inside Teams
- Business numbers shown to customers
- 3CX routing and queues for Teams users
- Presence shared between systems
- Call history in both platforms
- Mixed users on Teams and 3CX apps
Why it matters
- One app for chat, meetings and calls
- Lower calling costs
- Central control of numbers and routing
- Easy adoption for Teams users
Good to know
Teams integration needs suitable Microsoft 365 licences and the 3CX edition that supports it.
Compare platforms
Traditional
A PBX in a cupboard, no reporting, no record of who called whom.
With Amancom
Cloud or on-premise PBX with queues, recording, reports and CRM screen-pop.
Common question
Can some staff stay on the 3CX app? Yes. Teams users and 3CX app users work on the same phone system.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.