How it works
A snippet on your website opens the chat widget. Messages arrive in the 3CX app, are routed like calls and are stored with the conversation history.
← 3CX & Call Centre
Live Chat
Add a chat box to your website that your team answers from the same 3CX app they use for calls, and turn a chat into a voice or video call when it helps.
What it does
- Website chat widget
- Chats routed to agents or queues
- Chat and call in one agent app
- Escalation from chat to call
- Chat history with each conversation
- Offline messages outside working hours
Why it matters
- Visitors get answers without calling
- Agents handle more conversations
- One inbox for chats and calls
- More enquiries captured from the website
Good to know
Live chat availability and the number of agents depend on the 3CX edition and licence.
Compare platforms
Traditional
A PBX in a cupboard, no reporting, no record of who called whom.
With Amancom
Cloud or on-premise PBX with queues, recording, reports and CRM screen-pop.
Common question
Can chats come in after hours? Yes. Visitors can leave a message, and the team replies when they are back.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.