How it works
3CX looks up each caller in the CRM, opens the matching record and writes the call details back when the call ends, using built-in or custom integrations.
← 3CX & Call Centre
CRM Integration
Connect your phone system to your CRM: incoming calls show the customer record, calls are logged automatically and staff dial from the CRM with one click.
What it does
- Caller identification from CRM contacts
- Automatic call logging in the CRM
- Click-to-call from customer records
- New contact creation from unknown callers
- Links to recordings where enabled
- Integration with Odoo and supported CRMs
Why it matters
- Agents know who is calling before answering
- Complete customer history
- Less manual note-taking
- Faster calling for sales teams
Good to know
Integration depth depends on the CRM; some are supported out of the box, others need a custom connector through their API.
Compare platforms
Traditional
A PBX in a cupboard, no reporting, no record of who called whom.
With Amancom
Cloud or on-premise PBX with queues, recording, reports and CRM screen-pop.
Common question
Does it work with Odoo? Yes. We connect 3CX to Odoo so calls appear on the customer record.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.