How it works
Calls arrive through your lines or SIP trunk into 3CX, pass through the IVR and are distributed to available agents according to queue rules, with every call logged and optionally recorded.
← 3CX & Call Centre
Call Center
Run inbound and outbound calls as a managed call centre: queues, IVR menus, call recording, live wallboards and agent performance reports on 3CX.
What it does
- Call queues with distribution strategies
- IVR menus and call routing
- Call recording and playback
- Live wallboards for supervisors
- Agent and queue reports
- Callback and outbound campaigns depending on edition
Why it matters
- Fewer missed customer calls
- Shorter waiting times
- Quality checks from recordings
- Clear agent performance data
Good to know
Call centre features such as wallboards and advanced reports depend on the 3CX edition and licence chosen.
Compare platforms
Traditional
A PBX in a cupboard, no reporting, no record of who called whom.
With Amancom
Cloud or on-premise PBX with queues, recording, reports and CRM screen-pop.
Common question
Can agents work from home? Yes. Agents can use the 3CX web client or mobile app wherever they have internet.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.