How it works
We set up teams, ticket stages and SLA rules, connect the incoming channels, and link tickets to customers, sales and field service where needed.
← Odoo ERP
Helpdesk
Handle customer requests as tickets in Odoo Helpdesk: from email, website, WhatsApp or calls, assigned to the right team, tracked against SLAs and closed with feedback.
What it does
- Tickets from email, website and other channels
- Team and agent assignment rules
- SLA targets and deadlines
- Knowledge base answers
- Customer satisfaction ratings
- Ticket and SLA reports
Why it matters
- No requests forgotten in inboxes
- Faster, measured response times
- Shared history for every customer
- Data on recurring problems
Good to know
Helpdesk is part of Odoo Enterprise; WhatsApp and phone channels need the corresponding integrations.
Compare platforms
Traditional
Separate tools for sales, stock and accounting, reconciled in spreadsheets.
With Amancom
A quotation updates stock, raises the invoice and files the project task.
Common question
Can customers follow their ticket? Yes. Customers can see their tickets and updates through the Odoo portal.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.