How it works
Each job carries its SLA target. The platform compares planned and live progress from GPS with the target and flags jobs at risk while there is still time to act.
← Dispatch & Route Optimization
SLA Monitoring
Track every delivery against the service levels you promised each customer, get warned before a deadline is missed, and report results per customer and period.
What it does
- SLA targets per customer or service
- Live status of each delivery against its target
- Early warning of likely breaches
- Proof of delivery time and location
- SLA reports by customer and period
- Root-cause view of late deliveries
Why it matters
- Fewer penalties and disputes
- Problems fixed before the customer notices
- Evidence for contract reviews
- Clear performance figures for management
Good to know
SLA rules differ between contracts, so targets are configured per customer or service type rather than one rule for all.
Compare platforms
Traditional
A planner with a whiteboard, rebuilding the same routes every morning.
With Amancom
Routes generated in seconds from live traffic, capacity and time windows.
Common question
Can customers receive the reports? Yes. SLA reports can be shared with customers on a regular schedule.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.